Vipps whistleblowing channel
Welcome to our external whistleblowing channel. The whistleblowing channel is a secure way to report censurable conditions at or towards Vipps.
Vipps believes that openness and good communication throughout the organization promotes a better work culture. We encourage employees to share their questions, concerns, suggestions, or complaints internally with those who can address the issue or whose authority can affect change.
What is the whistleblowing channel?
We encourage everyone to use the whistleblowing channel. This may for instance be matters relating to:
- Corruption and financial irregularities such as theft and embezzlement
- Danger to life and health
- Danger to climate or the environment
- Irresponsible working environment
- Ethically unacceptable behaviour
- Inappropriate gifts or bonuses
- Subcontractors that violate laws and regulations
- Violation of financial laws and regulations
What should not go in the whistleblowing channel?
If you have other types of inquiries or complaints, please use the following channels:
- For inquiries to our customer center, we ask you to call +47 22482800 or use our chat
- For customer complaints to Vipps or the Financial Complaints Board, we have a separatechannel.
- For Data Subject Access Requests pursuant to the Personal Data Act / GDPR or other information requests concerning privacy we ask you to reach out to personvern@vipps.no
- Requests for Information pursuant to the Transparency Act
- Feedback and suggestions for improvement
Can I be anonymous?
You may choose to report anonymously, or by allowing PwC to process your personal information but not to share it further. You may also notify by filling out your full name, email address, and phone number.
In order to ensure the right to contradiction, the person who has been notified against must be informed of the content of the notification and given the opportunity to express their opinion. If it is deemed necessary to clarify the facts, it will nevertheless be possible to carry out simple preliminary investigations before informing the person who has been notified against. If these investigations prove that there is a censurable condition, the case can be closed without informing the person being notified against.
How does Vipps handle whistleblowing reports?
It is important to Vipps that the whistleblowing procedure feels safe, sufficiently predictable, and respectful for all those who raise a concern. The following are to be observed in the handling of all whistleblower reports:
- All reports will be taken seriously
- All reports will be sufficiently investigated within a reasonable timeframe and in a fair, open-minded, and objective manner
- All reports will be handled with the utmost confidentiality and following the prevailing best practices for information security
- Any person accused in a whistleblower report has the right to be informed of the nature and cause of the accusation against them and to be heard (contradiction)
How do I report?
When you notify via the form, you notify via an encrypted web solution. When you submit a notification via the web form, the notification is categorised and processed by Vipps' external whistleblowing centre, as operated by PwC Law Firm in Norway (Advokatfirmaet PwC AS), before it is sent to Vipps Risk & Compliance for further processing.
As a whistleblower, you do not need to present evidence of what you think is reprehensible. However, we ask you to be as clear as possible about what has actually happened.
To the "Notify about unwanted incident" form
What happens after I've submitted a report?
After receipt of the notification from our external notification function, a categorisation and assessment of the report is carried out. Whistleblowers will, where possible, receive feedback from the external notification function when the notification has been received. The notification will be forwarded to Vipps Risk & Compliance.
Vipps Risk & Compliance will process the notification and decide on next steps. Follow-up of the notification depends on the circumstances to which the notification relates. Where possible, the whistleblower will receive information when the case has been processed.